Internet Outage Updates

Friday, April 26

8:30 AM Update from the Provost

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Thursday, April 25

10:00 PM

Dear students, faculty and staff:

Western Michigan University is experiencing an unprecedented computer network failure caused by equipment serviced by an outside vendor. The system outage prevented many students from taking online examinations and turning in assignments today, the last day for final exams.

We are asking faculty members to be flexible in administering their final assessments and to make reasonable accommodations for students affected by the outage.

Students hampered by this technical problem should not be penalized for not completing exams or submitting assignments during the outage, which began at 10 a.m. on April 25. The Office of the Registrar will be extending the deadline for grade submission. And access to OneDrive will be extended to allow graduating students to continue to manage their online portfolios.

Meanwhile, efforts to restore all network services continue. Systems requiring a login, such as Elearning, email and the GoWMU portal, may work for some users. But the network is still too slow to accommodate reliable connection.

Technicians have not yet determined when problems with network hardware will be fully resolved. But as new information becomes available, we will provide updates on this webpage as well as through text and on WMU Facebook and Twitter accounts.

When we experience difficulties such as this, it calls on administrators, faculty and staff to remember why we do what we do—to support student success. Thank you for creatively living that mission.

Sincerely,

Jennifer Bott, Ph.D.
Provost and vice president for academic affairs

5:30 PM Posted on WMU social media accounts

Update: Some of WMU's network services are coming back online. However, it will take time to restore all systems and establish reliability. The outage continues to affect systems requiring a login, such as Elearning, email and the GoWMU portal. As information becomes available, updates will continue to be posted.

1:45 PM Text message to entire campus, plus WMU social accounts

WMU is aware that parts of the University's network remain down. Specialist teams continue to work on the problem.

Understandably, the outage is beginning to impact exams. Please be assured that we will make appropriate accommodations for impacted students.

We will provide text updates-in addition to social media updates, which began this morning. We apologize for the inconvenience.

1:00 PM Posted on WMU social media accounts

Parts of WMU's network remain down. Specialists continue to work on the problem. An updated ETA for restoration is not yet available. We will continue posting here as information becomes known.